{"id":3492,"date":"2021-08-16T12:36:36","date_gmt":"2021-08-16T12:36:36","guid":{"rendered":"https:\/\/www.microworkers.com\/blog\/?p=3492"},"modified":"2021-08-16T12:36:36","modified_gmt":"2021-08-16T12:36:36","slug":"whats-new-in-mw-mw-chat-feature","status":"publish","type":"post","link":"https:\/\/www.microworkers.com\/blog\/whats-new-in-mw-mw-chat-feature\/","title":{"rendered":"What&#8217;s New in MW: The &#8220;MW-Chat&#8221; Feature"},"content":{"rendered":"<p>Exciting news! We are delighted to announce the launching of our new feature which we called the <strong><u>&#8220;MW-Chat&#8221;<\/u><\/strong>! Yes, you read it right! It&#8217;s a chat feature where our users can now discuss the assigned task\/s real-time or whenever both parties are available!<\/p>\n<p>As we all know, communication plays a vital role in every project. And with our <strong>MW-Chat <\/strong>feature, our Employers can now reach out to the workers or vice versa and explain or illustrate further how the task should be done.<\/p>\n<hr \/>\n<p><strong><u>What\u00a0MW-Chat Will Be:<\/u><\/strong><\/p>\n<p>In order to maintain neatness and professionalism in our work place, the chat feature may only be used when a worker needs to revise the task performed. Why? We\u00a0are certain that this is where the\u00a0perplexity happened resulting in incomplete and\/or incorrect task\/s. The Employer may consider the task to be redone correctly. Employers may provide further instruction via <strong>MW-Chat<\/strong> on how the task should be completed. On the other hand, workers may ask questions\/clarifications to better understand the job.<\/p>\n<p>In line with this, we added the\u00a0<strong>&#8220;Block User&#8221;<\/strong>\u00a0option where both users can block those who abuse the usage of the <strong>MW-Chat<\/strong>\u00a0tool. By abuse, we mean any of the following:<\/p>\n<ul>\n<li>raising subjects\u00a0that are not related to the task\/s<\/li>\n<li>repeated questions<\/li>\n<li>requisitioning of\u00a0tasks even after submitting the correct complete task<\/li>\n<li>spamming<\/li>\n<\/ul>\n<p>Once blocked, the user can no longer send and\/or receive messages in the channel, even on the other existing active channels. However, if decided in the future, user can unblock the blocked worker\/employer.<\/p>\n<p>Thereafter, upon submission of revised task or removed or &#8220;Auto-Not Satisfied (NOK)&#8221; rating, chat messages will end up in the archived channel. If in case the Employer appealed to resubmit the revised task for completion, archived messages in the same channel will be shown. Both users can post messages and continue with the discussion.<\/p>\n<p>Archived channels consist of finished discussions of both users. Either of the users\u00a0can search and see list of old messages\u00a0but they cannot post new message or\u00a0alter old messages.<\/p>\n<p>Users have the option to leave the channel anytime they want to. As soon as one leaves, MWBot\u00a0will not add the user again in that channel.<\/p>\n<hr \/>\n<p><strong><u>How MW-Chat Works:<\/u><\/strong><\/p>\n<p>To begin with, Employers need to request for enabling the chat feature. This can be done by clicking the <a href=\"https:\/\/www.microworkers.com\/support_new.php?type=E-ENABLE-CHAT\" target=\"_blank\" rel=\"noopener noreferrer\">&#8220;Support Ticket&#8221;<\/a> link found in the campaign creation page.<\/p>\n<p><a href=\"https:\/\/www.microworkers.com\/blog\/wp-content\/uploads\/2021\/08\/chat.jpg\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-3496 size-full\" src=\"https:\/\/www.microworkers.com\/blog\/wp-content\/uploads\/2021\/08\/chat.jpg\" alt=\"\" width=\"434\" height=\"145\" srcset=\"https:\/\/www.microworkers.com\/blog\/wp-content\/uploads\/2021\/08\/chat.jpg 434w, https:\/\/www.microworkers.com\/blog\/wp-content\/uploads\/2021\/08\/chat-300x100.jpg 300w\" sizes=\"auto, (max-width: 434px) 100vw, 434px\" \/><\/a><\/p>\n<p>It will redirect you to the Support ticket page for requesting to enable chat. Once submitted, admins will review and enable the feature for you! You will be notified once you are already eligible to use the feature.<\/p>\n<p>Now for every campaign that you wish to use this feature, you need to tick the <strong>&#8220;Enable chat&#8221;<\/strong> checkbox that can be seen in the campaign creation page.\u00a0At that point, it will empower Chat integration for that\u00a0specific\u00a0campaign.<\/p>\n<p><a href=\"https:\/\/www.microworkers.com\/blog\/wp-content\/uploads\/2021\/08\/chat1.jpg\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-3499 size-full\" src=\"https:\/\/www.microworkers.com\/blog\/wp-content\/uploads\/2021\/08\/chat1.jpg\" alt=\"\" width=\"375\" height=\"118\" srcset=\"https:\/\/www.microworkers.com\/blog\/wp-content\/uploads\/2021\/08\/chat1.jpg 375w, https:\/\/www.microworkers.com\/blog\/wp-content\/uploads\/2021\/08\/chat1-300x94.jpg 300w\" sizes=\"auto, (max-width: 375px) 100vw, 375px\" \/><\/a><\/p>\n<p>In the event that you\u00a0decided\u00a0not to enable the <strong>MW-Chat<\/strong> feature\u00a0during campaign creation but unexpectedly needs it when you checked the submitted task, do not worry.\u00a0You\u00a0can enable the chat feature by ticking the <strong>&#8220;Yes&#8221;<\/strong> checkbox in the <strong>&#8220;Enable chat (Beta)&#8221;<\/strong>\u00a0field under TTV platform or click <strong>&#8220;Toggle&#8221;<\/strong> (standard platform) found in the individual campaign page.<\/p>\n<p><a href=\"https:\/\/www.microworkers.com\/blog\/wp-content\/uploads\/2021\/08\/chat16.jpg\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-3536\" src=\"https:\/\/www.microworkers.com\/blog\/wp-content\/uploads\/2021\/08\/chat16.jpg\" alt=\"\" width=\"545\" height=\"351\" srcset=\"https:\/\/www.microworkers.com\/blog\/wp-content\/uploads\/2021\/08\/chat16.jpg 673w, https:\/\/www.microworkers.com\/blog\/wp-content\/uploads\/2021\/08\/chat16-300x193.jpg 300w\" sizes=\"auto, (max-width: 545px) 100vw, 545px\" \/><\/a><\/p>\n<p><a href=\"https:\/\/www.microworkers.com\/blog\/wp-content\/uploads\/2021\/08\/chat17.jpg\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-3537\" src=\"https:\/\/www.microworkers.com\/blog\/wp-content\/uploads\/2021\/08\/chat17.jpg\" alt=\"\" width=\"545\" height=\"141\" srcset=\"https:\/\/www.microworkers.com\/blog\/wp-content\/uploads\/2021\/08\/chat17.jpg 666w, https:\/\/www.microworkers.com\/blog\/wp-content\/uploads\/2021\/08\/chat17-300x77.jpg 300w\" sizes=\"auto, (max-width: 545px) 100vw, 545px\" \/><\/a><\/p>\n<p>Moving forward, suppose you already created a campaign and is in the process of rating tasks. You found out that there are some who did not follow the whole instruction and\u00a0did not complete what was required. You want them to redo the task.\u00a0For workers to be able to redo the task\/s, <strong>&#8220;Revise&#8221;<\/strong> rating should be chosen.<\/p>\n<p><a href=\"https:\/\/www.microworkers.com\/blog\/wp-content\/uploads\/2021\/08\/chat2.jpg\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-3501\" src=\"https:\/\/www.microworkers.com\/blog\/wp-content\/uploads\/2021\/08\/chat2.jpg\" alt=\"\" width=\"545\" height=\"324\" srcset=\"https:\/\/www.microworkers.com\/blog\/wp-content\/uploads\/2021\/08\/chat2.jpg 875w, https:\/\/www.microworkers.com\/blog\/wp-content\/uploads\/2021\/08\/chat2-300x178.jpg 300w, https:\/\/www.microworkers.com\/blog\/wp-content\/uploads\/2021\/08\/chat2-768x456.jpg 768w\" sizes=\"auto, (max-width: 545px) 100vw, 545px\" \/><\/a><\/p>\n<p>Workers with revise tasks will be notified and are given 48 hours to submit the\u00a0amended job. If you wish to discuss further the instruction to the workers, this is when you utilize the <strong>MW-Chat<\/strong> feature.<\/p>\n<hr \/>\n<p><b><u>How to Utilize MW-Chat (TTV Platfrom):<\/u><\/b><\/p>\n<p><strong>MW-Chat<\/strong> can be\u00a0used via <strong>&#8220;Rate Tasks &#8211; View 2&#8221;<\/strong> and <strong>&#8220;Rate Tasks &#8211; View 3&#8221;<\/strong>\u00a0task rating method only. By way of illustration, let&#8217;s use\u00a0<strong>&#8220;Rate Tasks &#8211; View 2&#8221; <\/strong>task rating method. At the Employer&#8217;s end, chat icon will be seen in the Revise task list\u00a0page. When clicked, chat box will pop-up for you to send messages.<\/p>\n<p><a href=\"https:\/\/www.microworkers.com\/blog\/wp-content\/uploads\/2021\/08\/chat3.jpg\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-3507\" src=\"https:\/\/www.microworkers.com\/blog\/wp-content\/uploads\/2021\/08\/chat3-1024x381.jpg\" alt=\"\" width=\"545\" height=\"203\" srcset=\"https:\/\/www.microworkers.com\/blog\/wp-content\/uploads\/2021\/08\/chat3-1024x381.jpg 1024w, https:\/\/www.microworkers.com\/blog\/wp-content\/uploads\/2021\/08\/chat3-300x112.jpg 300w, https:\/\/www.microworkers.com\/blog\/wp-content\/uploads\/2021\/08\/chat3-768x286.jpg 768w, https:\/\/www.microworkers.com\/blog\/wp-content\/uploads\/2021\/08\/chat3.jpg 1557w\" sizes=\"auto, (max-width: 545px) 100vw, 545px\" \/><\/a><\/p>\n<p>Meanwhile, from the Worker&#8217;s view, the chat icon is seen at the bottom right of the revise task page. Upon clicking, a new page will be opened to the actual chat app with the selected channel.<\/p>\n<p><a href=\"https:\/\/www.microworkers.com\/blog\/wp-content\/uploads\/2021\/08\/chat4.jpg\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-3512\" src=\"https:\/\/www.microworkers.com\/blog\/wp-content\/uploads\/2021\/08\/chat4.jpg\" alt=\"\" width=\"545\" height=\"245\" srcset=\"https:\/\/www.microworkers.com\/blog\/wp-content\/uploads\/2021\/08\/chat4.jpg 915w, https:\/\/www.microworkers.com\/blog\/wp-content\/uploads\/2021\/08\/chat4-300x135.jpg 300w, https:\/\/www.microworkers.com\/blog\/wp-content\/uploads\/2021\/08\/chat4-768x345.jpg 768w\" sizes=\"auto, (max-width: 545px) 100vw, 545px\" \/><\/a><\/p>\n<p>Both users can now discuss and clarify instructions\u00a0on how to amend the task. Unread messages counter will appear if one is not yet logged in.<\/p>\n<hr \/>\n<p><b><u>How to Utilize MW-Chat (Standard Platform):<\/u><\/b><\/p>\n<p>Fast forward, let us move to rating tasks in your campaign. Access the campaign and click <strong>&#8220;Show submitted tasks&#8221;<\/strong> link. A list of submitted tasks will be shown for you to rate.<\/p>\n<p><a href=\"https:\/\/www.microworkers.com\/blog\/wp-content\/uploads\/2021\/08\/chat7.jpg\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-3517\" src=\"https:\/\/www.microworkers.com\/blog\/wp-content\/uploads\/2021\/08\/chat7.jpg\" alt=\"\" width=\"545\" height=\"554\" srcset=\"https:\/\/www.microworkers.com\/blog\/wp-content\/uploads\/2021\/08\/chat7.jpg 610w, https:\/\/www.microworkers.com\/blog\/wp-content\/uploads\/2021\/08\/chat7-295x300.jpg 295w\" sizes=\"auto, (max-width: 545px) 100vw, 545px\" \/><\/a><\/p>\n<p>To revise task, you need to click the Task ID. Then a pop-up message will appear.\u00a0Tick\u00a0the button for <strong>&#8220;Allow worker to revise task&#8221;<\/strong>. In the provided box, write your comment on how the worker will revise the task. Lastly, click <strong>&#8220;Submit&#8221;<\/strong>.<\/p>\n<p><a href=\"https:\/\/www.microworkers.com\/blog\/wp-content\/uploads\/2021\/08\/chat9.jpg\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-3520\" src=\"https:\/\/www.microworkers.com\/blog\/wp-content\/uploads\/2021\/08\/chat9.jpg\" alt=\"\" width=\"545\" height=\"402\" srcset=\"https:\/\/www.microworkers.com\/blog\/wp-content\/uploads\/2021\/08\/chat9.jpg 761w, https:\/\/www.microworkers.com\/blog\/wp-content\/uploads\/2021\/08\/chat9-300x222.jpg 300w\" sizes=\"auto, (max-width: 545px) 100vw, 545px\" \/><\/a><\/p>\n<p>Assuming that the revised job of the worker is still unacceptable. So you requested to resubmit the job by utilizing the <strong>&#8220;Revise&#8221;<\/strong> rating. Clarification of instruction is essential. Thus, you need to\u00a0use the <strong>MW-Chat<\/strong>\u00a0feature to reach out to the worker. Go to the submitted tasks page and click the chat icon seen under the Task ID of the worker. Next, write your message in the <strong>MW-Chat<\/strong> box that will appear.<\/p>\n<p><a href=\"https:\/\/www.microworkers.com\/blog\/wp-content\/uploads\/2021\/08\/chat10.jpg\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-3522\" src=\"https:\/\/www.microworkers.com\/blog\/wp-content\/uploads\/2021\/08\/chat10.jpg\" alt=\"\" width=\"545\" height=\"201\" srcset=\"https:\/\/www.microworkers.com\/blog\/wp-content\/uploads\/2021\/08\/chat10.jpg 782w, https:\/\/www.microworkers.com\/blog\/wp-content\/uploads\/2021\/08\/chat10-300x110.jpg 300w, https:\/\/www.microworkers.com\/blog\/wp-content\/uploads\/2021\/08\/chat10-768x283.jpg 768w\" sizes=\"auto, (max-width: 545px) 100vw, 545px\" \/><\/a><\/p>\n<p>On the worker&#8217;s view, the number of <strong>&#8220;Revise&#8221;<\/strong> jobs will be seen at the top of the MW home page. Open it and you will see the jobs to be revised. Upon access of the job,\u00a0you will see the chat icon at right bottom of the page.<\/p>\n<p><a href=\"https:\/\/www.microworkers.com\/blog\/wp-content\/uploads\/2021\/08\/chat12.jpg\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-3525\" src=\"https:\/\/www.microworkers.com\/blog\/wp-content\/uploads\/2021\/08\/chat12.jpg\" alt=\"\" width=\"545\" height=\"466\" srcset=\"https:\/\/www.microworkers.com\/blog\/wp-content\/uploads\/2021\/08\/chat12.jpg 860w, https:\/\/www.microworkers.com\/blog\/wp-content\/uploads\/2021\/08\/chat12-300x257.jpg 300w, https:\/\/www.microworkers.com\/blog\/wp-content\/uploads\/2021\/08\/chat12-768x657.jpg 768w\" sizes=\"auto, (max-width: 545px) 100vw, 545px\" \/><\/a><\/p>\n<p>When clicked, the chat box will pop-up and you will be able to see the messages of the Employer. Additionally, you can raise questions and\/or clarifications to the Employer.<\/p>\n<p><a href=\"https:\/\/www.microworkers.com\/blog\/wp-content\/uploads\/2021\/08\/chat14.jpg\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-3527\" src=\"https:\/\/www.microworkers.com\/blog\/wp-content\/uploads\/2021\/08\/chat14.jpg\" alt=\"\" width=\"545\" height=\"464\" srcset=\"https:\/\/www.microworkers.com\/blog\/wp-content\/uploads\/2021\/08\/chat14.jpg 748w, https:\/\/www.microworkers.com\/blog\/wp-content\/uploads\/2021\/08\/chat14-300x255.jpg 300w\" sizes=\"auto, (max-width: 545px) 100vw, 545px\" \/><\/a><\/p>\n<hr \/>\n<p><b><u>MW-Chat Box Additional Key Functions:<\/u><\/b><\/p>\n<ul>\n<li>Users can attach\u00a0a file when messaging by using the paper clip icon in the chat box.<\/li>\n<li>Edit\/Delete\u00a0messages can be done using the pen and trash icon.<\/li>\n<li>Both users can use the <strong>&#8220;Block User&#8221;<\/strong> option by clicking the three dots on top of the chat box.<\/li>\n<li>Emoticons are available in the chat page under the TTV <strong>MW-Chat<\/strong> Worker&#8217;s side.<\/li>\n<li>Under the TTV <strong>MW-Chat<\/strong> Worker&#8217;s side, search option for\u00a0archived\u00a0messages is available.<\/li>\n<\/ul>\n<p><a href=\"https:\/\/www.microworkers.com\/blog\/wp-content\/uploads\/2021\/08\/chat15.jpg\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-3530 size-full\" src=\"https:\/\/www.microworkers.com\/blog\/wp-content\/uploads\/2021\/08\/chat15.jpg\" alt=\"\" width=\"365\" height=\"565\" srcset=\"https:\/\/www.microworkers.com\/blog\/wp-content\/uploads\/2021\/08\/chat15.jpg 365w, https:\/\/www.microworkers.com\/blog\/wp-content\/uploads\/2021\/08\/chat15-194x300.jpg 194w\" sizes=\"auto, (max-width: 365px) 100vw, 365px\" \/><\/a><\/p>\n<hr \/>\n<p><strong><u>About or Chat App:<\/u><\/strong><\/p>\n<p>&#8211; Our chat app is deployed in this <a href=\"https:\/\/chat.microworkers.com\/ui\/\" target=\"_blank\" rel=\"noopener noreferrer\">page<\/a>.<br \/>\n&#8211; Any MW user can login in our chat app using MW SSO (Single Sign-on).<br \/>\n&#8211; By default, users will see the MWBot as the default installed bot.<br \/>\n&#8211; By default, <strong>&#8220;Add New Direct Message&#8221;<\/strong> and <strong>&#8220;Create New Channel&#8221;<\/strong> option is disabled for all users.<\/p>\n<hr \/>\n<p>We are open to any comments or suggestions\u00a0regarding the usage of our <strong>MW-Chat<\/strong> feature. Please send us a message <a href=\"https:\/\/www.microworkers.com\/support_new.php\" target=\"_blank\" rel=\"noopener noreferrer\">here<\/a>\u00a0for any inquiries you might want to bring up.<\/p>\n<p>Enjoy! \ud83d\ude42<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Exciting news! We are delighted to announce the launching of our new feature which we called the &#8220;MW-Chat&#8221;! Yes, you read it right! It&#8217;s a chat feature where our users can now discuss the assigned task\/s real-time or whenever both parties are available! As we all know, communication plays a vital role in every project. [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[14,12],"tags":[319,400,401,391,393,397,399,392,403,402,398,404,389,390,394,395,396,405],"class_list":["post-3492","post","type-post","status-publish","format-standard","hentry","category-features","category-tutorials","tag-api2-0-features","tag-archived-channel","tag-channel","tag-chat","tag-chat-app","tag-chat-beta","tag-chat-box","tag-chat-feature","tag-chat-message","tag-direct-message","tag-discussion","tag-mw-sso","tag-mw-chat","tag-mw-chat-feature","tag-mwbot","tag-revise","tag-revise-task","tag-sso"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>What&#039;s New in MW: The &quot;MW-Chat&quot; Feature - MicroWorkers<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.microworkers.com\/blog\/whats-new-in-mw-mw-chat-feature\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What&#039;s New in MW: The &quot;MW-Chat&quot; Feature - MicroWorkers\" \/>\n<meta property=\"og:description\" content=\"Exciting news! We are delighted to announce the launching of our new feature which we called the &#8220;MW-Chat&#8221;! Yes, you read it right! It&#8217;s a chat feature where our users can now discuss the assigned task\/s real-time or whenever both parties are available! As we all know, communication plays a vital role in every project. 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